1. Introduction
Web Design Kashmir ("we", "our", "us") is committed to protecting the privacy of every visitor, customer, and prospective client who interacts with our website, services, or team. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding that information.
By accessing this website or engaging our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us and information that is gathered automatically as you use our website.
Information you provide
- Name, email address, phone number, and company details submitted through contact forms, booking flows, or project enquiries.
- Billing information (for paid engagements) processed through our invoicing partners.
- Project briefs, creative assets, credentials, and any files you share with us during an engagement.
- Correspondence with our team over email, WhatsApp, calls, or scheduled meetings.
Information collected automatically
- Device information — browser type, operating system, screen size, and language.
- Usage data — pages visited, time spent, referral source, and interactions with the site.
- IP address and approximate geographic location, used for security and analytics.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your enquiries and providing the services you've requested.
- Preparing proposals, estimates, and project documentation.
- Issuing invoices and processing payments for agreed work.
- Improving our website, services, and overall user experience.
- Sending occasional updates or marketing communications — only when you've opted in.
- Meeting legal, tax, and regulatory obligations.
6. Data Retention
We keep personal information only for as long as it is needed to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymise it.
7. Security
We apply reasonable technical and organisational measures — including encryption in transit, access controls, and periodic reviews — to protect your data. No online service can guarantee absolute security, but we work hard to safeguard the information you share with us.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data, subject to legal retention requirements.
- Opt out of marketing communications at any time.
- Withdraw consent previously provided, where processing is based on consent.
To exercise any of these rights, email us at [email protected].
9. Third-Party Services
Our website may contain links to third-party sites or embed services such as Google Maps, analytics providers, or payment gateways. Each of these has its own privacy policy. We encourage you to review them before sharing any personal information.
10. Children's Privacy
Our services are not directed to individuals under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll update the "Last updated" date at the top of this page. Significant changes will be communicated directly to active clients.
12. Contact Us
Questions about this Privacy Policy or how we handle your data? Get in touch.